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Salamander Customer service not so good.

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Hi All,

Just wanted to let everyone know my recent experience with Salamander. I bought a Salamander throw bag for a GC trip and noticed it had a non-locking carabiner. So, I called Salamander and asked “Is this a mistake or is it standard on their throw bags”. The guy quickly replied it’s standard and hung up, I tried calling back and they never answered my call.

So, if you’re in the market for a throw bag take this into consideration.
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I bought this exact throw bag in 1997 and it did not have a locking carabiner. In paying attention to their products every year since, they've never used a locking carabiner on this product, and for good reason.
 

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It seems to me that a carabiner should be on your vest and on the throwers end they will be pulling the line in so no need for a carabiner. On the thrown end the carabiner would cause the rope to sink.
Did you watch the video in post #27? Notice the guide clipped to the chicken line by a biner on his vest? He’s really lucky he didn’t flip.
 

· My name isn't Will
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719 Posts
It seems to me that a carabiner should be on your vest and on the throwers end they will be pulling the line in so no need for a carabiner. On the thrown end the carabiner would cause the rope to sink.
The Salamander bag is a throw bag and tow tether in one. The tether is on a shorter line and has a carabiner tucked into a pocket. If you throw the bag/belt, the tether stays attached. It does still float.
 

· kivaseeker
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7 Posts
Ugh, maybe guy was busy workin? I have bought from them 3 times and always a good experience. Aluminum table was perfect, butt cushion just what I ordered and they make really nice/cheap sand stakes. Even sent me a cute sticker ;)
 
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