[MR. ED]

Send old new cooler back for refund. Buy new cooler for trip. I bought a lift kit for my 103 from them and they sent me the tie down kit instead. I let them know and they sent the lift kit right away. I told them in a couple emails that i would send the tie down kit back. Said not to worry.... Pretty good on their end.
I think I've read on here that there were some distortion issues with some coolers, but I don't remember if it was Canyon or Yeti....Shit happens.
Enjoy your trip .Cheers to cold beers

 

[jamesthomas]

Believe it or not we used to do river trips without airtight roto molded coolers. It seems like you could make it work for an October trip.
Asking if you are being a diva and then getting butthurt when some says that you are a diva, is in fact more proof that you are a diva.

Dude, seems to me he never went to the butt hurt place. BUT…his expectations…with shipping…they just seem a bit unrealistic. Did you request a whole new cooler and you’d send yours back??? That’s is the only way this was gonna happen I six days. And that’s a stretch depending on where you live.

 

[ROPearce]

Dude, seems to me he never went to the butt hurt place. BUT…his expectations…with shipping…they just seem a bit unrealistic. Did you request a whole new cooler and you’d send yours back??? That’s is the only way this was gonna happen I six days. And that’s a stretch depending on where you live.

Negative. I just wanted either the gasket or the funds to go buy a similar product.

Never once did I request a whole new cooler/sending mine back for repair. Nor did I have that expectation.

 

[Andrew Vanis]

I've been in their shoes. Many times. I've had a client that had an issue with their product that required I fly same day to fix the issue. I did. At my companies cost. Because sometimes, when you make a mistake, the relationship is worth more than the monetary gains.

Now I'm not saying that they needed to overnight the product. This is a shelf ready product. Offer a refund for the amount of the shelf ready product.

So, diva? Probably. Sometimes when you spend enough money on a product, you deserve to be a diva about it.

Also, an update. I got the product he linked. It doesn't stick to the surface, even after properly prepping it. It now requires an additional adhesive to stay bonded. Good times.

...as a business owner myself, I wouldn't want you as a customer

Could say more and I'll leave it at that.

 

[Montet202]

Everything in that communication, on Canyon’s part seems very reasonable. He tried to help. Then gave you an alternative. Sometimes you have to figure shit out on your own. You could have fixed that adhesive in the time it took to write your first email. In the time you’ve taken to engage with Canyon, and Mountain Buzz, you could have roto molded your own cooler. You might be right, but has it been worth it to be right? Looks to me like you’ve made this a much bigger issue than it needed to be. Diva, for sure.

 

[Quiggle]

This next trip better be a 10+ day trip if your making a fuss about not having a gasket for it, also it’s October. I bet you come home with ice.
Canyon is doing everything in their power to help you, companies don’t just write you a check, store credit yes. How often do you lose a cam strap? They cost about the same as a HD gasket. Patience is a virtue.

 

[ROPearce]

Everything in that communication, on Canyon’s part seems very reasonable. He tried to help. Then gave you an alternative. Sometimes you have to figure shit out on your own. You could have fixed that adhesive in the time it took to write your first email. In the time you’ve taken to engage with Canyon, and Mountain Buzz, you could have roto molded your own cooler. You might be right, but has it been worth it to be right? Looks to me like you’ve made this a much bigger issue than it needed to be. Diva, for sure.

Perhaps you're right. In the time that we've been having this entire conversation, I have indeed purchased the thing they suggested.

Is it OEM quality? Probably not.

Will it work for this trip? Hopefully.

In the time we've all participated in this discussion, I could have driven to Flagstaff and dealt with it there.

But alas, here I am sitting at home, enjoying a beer and the after effects of 2 hours of gluing (other project, not this) fully admitting that i am in fact a diva. Oh well.

 

[Andrew Vanis]

fully admitting that i am in fact a diva.

OWN IT! 🤘

WrestleMania 24: Cooler (and More Talented) Divas Prevail

WrestleMania 24: Cooler (and More Talented) Divas Prevail - Diva Dirt

WrestleMania 24 is in the history books, folks! And you know what? Despite my initial scepticism *coughunderstatementcough* about BunnyMania, it wasn’t as bad as I thought it would be! Join me in looking back at the match: Despite the “BunnyMania” tagline, this one was pretty much a normal tag...

www.diva-dirt.com

 

[ROPearce]

OWN IT! 🤘

WrestleMania 24: Cooler (and More Talented) Divas Prevail

View attachment 115792

WrestleMania 24: Cooler (and More Talented) Divas Prevail - Diva Dirt

WrestleMania 24 is in the history books, folks! And you know what? Despite my initial scepticism *coughunderstatementcough* about BunnyMania, it wasn’t as bad as I thought it would be! Join me in looking back at the match: Despite the “BunnyMania” tagline, this one was pretty much a normal tag...

www.diva-dirt.com

Don't have time. Too busy not being a customer of yours.

 

[BastrdSonOfElvis]

Diva? Sure.
But at least you didn’t go full Karen.

 

[powrider686]

It took you two hours to put glue on a gasket? That may be part of your problem…

Get some epoxy from a store down the street, 15 min cure, run it in a circle in 5 min, press existing gasket into place.

They offered to send you the new gasket. Overnight shipping is never included in warranty. You are being a Karen.

What self respecting man doesn’t have epoxy in his toolkit anyways?

 

[ROPearce]

It took you two hours to put glue on a gasket? That may be part of your problem…

Get some epoxy from a store down the street, 15 min cure, run it in a circle in 5 min, press existing gasket into place.

They offered to send you the new gasket. Overnight shipping is never included in warranty. You are being a Karen.

What self respecting man doesn’t have epoxy in his toolkit anyways?

What kind of self respecting man doesn't read what was stated? I was gluing other stuff, not working on the gasket. Derp.

 

[MR. ED]

Don't worry Pearce. I'm a diva too. No shame in our game.

 

[ColoRobo]

Brah, they can't get it to you in time for your trip, so he offered a $7 temporary solution until the final solution gets delivered. Welcome to how life sometimes doesn't fit into neat little boxes and one must make adjustments. Sounds like you want a Yeti and deal with overseas customer service than support a small business where things can take longer to get corrected.

 

[ROPearce]

Brah, they can't get it to you in time for your trip, so he offered a $7 temporary solution until the final solution gets delivered. Welcome to how life sometimes doesn't fit into neat little boxes and one must make adjustments. Sounds like you want a Yeti and deal with overseas customer service than support a small business where things can take longer to get corrected.


View attachment 115795

Totally in agreement. Except the yeti part. Same price, lesser product. I never wanted a yeti.

However, with a yeti, I would have been able to return it to the store and get a new one rather than dealing with the warranty.

Do I want a canyon that performs better than most others? Yes. Do I want to have to band aid fix it after one use because of a manufacturing defect? No. But alas, here we are.

The biggest point I'm making here is that the damn thing was used for a single trip and had a manufacturing issue. At $600 that shouldn't happen. I shouldn't have to repair a defect within the first month at that price point. They also only offered the $7 credit (to their website) after I pushed harder on them.

I get that boat stands for bust out another thousand. This isn't thousands, but when you start adding in all the small shit you have to purchase, all the extra gas, the time, it adds up pretty damn quickly.

So I am being a diva about my money and time spent. I'm not demanding they refund me, send me a new cooler, or overnight anything. I'm asking for fair compensation to fix they're manufacturing error on a BRAND NEW product. A $7 refund would have made me happy. A mug. A sticker. An apology. Literally anything but "now you're making stuff up". They make one hell of a product and charge a premium for it. I expect to get a premium product that I don't have to worry about on its first trip.

 

[jsheglund]

Brother I don’t think you are helping your cause any longer. So you didn’t get a sticker and you’re showing up with this shit? Fix the fucker and move on to the fun stuff.

 

[Andy H.]

Diva? Sure.
But at least you didn’t go full Karen.

Well, he DID ask for the supervisor's number. Without knowing that he was talking to Canyon's owner...

 

[brasscap]

Am I being a diva?

......Truly not that difficult of a thing to deal with, but highly annoying any time you go into the cooler....

So you could have dealt with it for another weekend trip because you dealt with it for the first trip. You could have improvised 10 different ways to make your cooler work, while your warrantied product was on it's way.

How long ago was your first trip? Did you call the day you got back or was is a week or more later?

Based on that conversation with Canyon, you were a Karen, then a Diva.

 

[storm11]

Sounds like you just wanted to start internet drama at the cost of Canyon's reputation. If I were Jason, I'd tell you to pound sand after seeing this thread.

 

[Big Wave]

Sounds like you just wanted to start internet drama at the cost of Canyon's reputation. If I were Jason, I'd tell you to pound sand after seeing this thread.

I’ll bet we hear that after his trip that Canyon took care of everything.👍
I made it down Westwater today with my 1990 vintage Gott cooler.🤪