I contacted a rafting company about buying two new pair of cat tubes and two frames. We e-mailed back and forth a couple of times and then nothing for three days so I e-mailed just to make sure they got my last e-mail. Finally got a response that said we are very busy, we'll get back to you by the end of the week. 8 days later, nothing. You figure if someone is contacting you to spend $6,000+ you get back to them eventually.