way to go MountainSmith - Mountain Buzz
 



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Old 07-01-2015   #1
 
boulder, Colorado
Paddling Since: 1999
Join Date: Aug 2009
Posts: 316
way to go MountainSmith

I have to give a double thumbs up to MountainSmith. I had a broken zipper, probably from sand, on a tent that was 2 or 3 years old and I stopped by to drop it off to have them generously replace it for free, under warranty. Greg, their warranty coordinator, gave me a brand new tent. Major kudo's when a company goes above and beyond on something like this.

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Old 07-01-2015   #2
Caw! Caw!
 
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Boise, Idaho
Paddling Since: 1989
Join Date: Jun 2015
Posts: 66
Yeah, I had a messenger bag of theirs that had a handle fall apart. I sent them an email with a photo of the defect, and they sent me a new bag right away. Great customer service.
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