Buzzards, I just thought I'd let you know RTIC appears to be having some serious QC issues and serious customer service issues to boot. I've had my Softpak 40 since February 2017. The adhesive is in a state of catastrophic failure. The cooler is severely delaminated and well on its way to coming apart. According to RTIC this is the result of "excessive wear and tear". The cooler is spotless with no scratches, tears, scrapes or gouges; not even a stain. I have pics to prove this and have shared them with the folks at RTIC. It also sweats and leaks. I store it indoors and use it rarely, but yeah, excessive wear and tear.
A 1.5 year old cooler that according to RTIC is "tough as nails" and guaranteed not to leak or sweat is in shambles after a year and a half of being babied and sweats and leaks severely.
RTIC refuses to stand behind their product. That's their prerogative. The one year warranty has expired. Yep. This "tough as nails" cooler is only warranted for one year against manufacturer defect. I could've lived with that technically correct but very lame response, but when they chose to falsely accuse me of abusing a product that's supposedly designed and built for rough treatment they hurt my feelings.
What do I expect at this point? Nothing, but I told them I'd post a review of their product and subsequent service and how it would read was up to them. I also posted this on the Facebooks and have since heard from others with defects RTIC blames on the customer and refuses to address. Not a good way to win friends and influence people in the outdoor community. So, if you decide to purchase an RTIC product I hope for your sake it doesn't turn out to be defective, because RTIC will find a way to make it your fault.