Anyone know whatís up with Black Rock Coolers?? - Mountain Buzz

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Old 08-18-2016   #1
Great Falls, Montana
Paddling Since: .3
Join Date: Jul 2013
Posts: 1,050
Anyone know whatís up with Black Rock Coolers??

In the last six weeks I have tried to call them more than a dozen times and left no less than 6 messages. No one ever answers (but their greeting changes) and no one ever calls back. I have to admit that at this point I would be hesitant to buy one of their products knowing how difficult it would be to contact them if I had problems. I’m 99 percent sure that I won’t do business with them now but at the same time I understand that feces occurs sometimes so does anyone know something that would make me keep trying?? I do admit that I find it odd that they would take the time to advertise here and then just leave people hanging….

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Old 08-18-2016   #2
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Post Falls, Idaho
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They post on many of the cooler threads even recently.

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Old 08-18-2016   #3
Boise, Idaho
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I will send you a PM with contact info for our rep, maybe he can help you get this worked out. We no longer carry the Black Rock Coolers but I did test one all summer and was really impressed with the ice retention.
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Old 08-18-2016   #4
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Belfair, Washington
Paddling Since: 93
Join Date: Mar 2013
Posts: 33
Ob1Coby: Sorry we have missed you, not sure why we have not gotten any e-mails or voice messages from you. There was one trip we were on a few weeks ago where our voice mail box filled up while we were on the river and it was a few days before we caught it. But we are here and well alive and selling coolers. If you want to contact me directly my cell number is 360-731-1078 and Iíll answer unless Iím on the water or on a trip. Either way Iíll get back with you ASAP, sometimes e-mail is the best because it gets checked while we are on the road even if we do not have cell service.

Looking forward to hearing from you
Andy Black Rock Coolers
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