Experience with new DRE owners - Mountain Buzz
 



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Old 03-22-2014   #1
 
SoggyBottoms's Avatar
 
Boulder, Colorado
Paddling Since: 2008
Join Date: Mar 2014
Posts: 19
Experience with new DRE owners

Just wanted to say i had my boat fixed and bought some stuff at DRE this past week and i have to say they are great guys. I had been using NRS for a while...not sure why just because...and decided i wanted to give my money to a local company, and went to DRE.

Zach was great, actually both of them. Zach, who works at the shop, was incredibly nice about some paper work that took me about 5 tries to successfully get to him(even got some emails back after hours), and Zach the repair guy did an incredible job fixing up my boat.

I live on the Front Range and being able to pick up my gear and not have to pay for shipping makes everything that much cheaper too.

I have no affiliation with the shop just a person that likes to see local businesses get the recognition they deserve, and i have nothing against NRS either their products are great too.

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Old 03-24-2014   #2
 
Andy H.'s Avatar
 
Wheat Ridge, Colorado
Paddling Since: 1995
Join Date: Oct 2003
Posts: 3,818
Thanks Soggy!

I'd also like to point out that DRE is a proud MountainBuzz sponsor!

Here's the list of all our partners. Please remember to support the folks that bring you the 'Buzz, and the organizations we support in kind!

-AH
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Old 03-24-2014   #3
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New Castle, Colorado
Paddling Since: 1999
Join Date: Jun 2010
Posts: 1,257
Down River made me a beautiful dry box this winter and a footbar for the front of my cat. I described the footbar I wanted over the phone, poorly, and they came up with a design that exceeded what I had envisioned. Their measurements were precise. I have bought from them in the past but this was the first time I wanted custom built stuff. I would not hesitate to buy from them again.
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Old 03-24-2014   #4
 
Pinecliffe, Colorado
Paddling Since: 05
Join Date: Jan 2011
Posts: 447
I'm so glad DRE has changed owners even though most the same employees are now running it. The customer service is weird its like explaining a math problem to a kid that doesn't know math. They listen but just don't really get it. Kind of a weird wanna be corporate vibe.
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Old 03-25-2014   #5
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Eastern Slope, Colorado
Paddling Since: 1980
Join Date: Jun 2007
Posts: 2,466
I wish they would return my calls and emails about the Lite Cylinder I bought there. Seems like they have replaced them for some customers but are avoiding helping me. Too bad, I've spent thousands there and am in the market for a new boat...
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Old 03-25-2014   #6
swimming
 
Denver, Colorado
Paddling Since: 1993
Join Date: Oct 2013
Posts: 116
I have always received great customer service there, I have wandered into a different style of more custom welded frames now so I have been shopping and buying from out in oregon but definitely a first pick for a local shop for a adjustable fitting style frame
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