Yeti Cooler Customer Service+++++ - Mountain Buzz
 



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Old 07-16-2009   #1
 
Join Date: May 2006
Posts: 124
Yeti Cooler Customer Service+++++

I just wanted to give a thumbs up to Yeti on my recent experience with their customer service. First off the owners answer the phone, no pretensions there.
Last year I bought a 120 qt. Sherpa which after a Deso-Grey trip the lining in the bottom had started to delam from the insulation. I called them last fall, described the issue, they said send it back. Well, my life got busy and I forgot the whole thing.
Last week I called them back, they said: Send it back....7 days later I have a new Tundra (for the difference in $ between the MSRP's they offered a Sherpa at no extra cost) but with no bull. It is nice to know when you drop that kind of coin on something that the product is stood behind.
The new Tundra is even more bomber than the Sherpa, check out their website for the 500# man vs. the cooler. Cool

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Old 07-17-2009   #2
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Quote:
Originally Posted by leo_amore View Post
I just wanted to give a thumbs up to Yeti on my recent experience with their customer service. First off the owners answer the phone, no pretensions there.
Last year I bought a 120 qt. Sherpa which after a Deso-Grey trip the lining in the bottom had started to delam from the insulation. I called them last fall, described the issue, they said send it back. Well, my life got busy and I forgot the whole thing.
Last week I called them back, they said: Send it back....7 days later I have a new Tundra (for the difference in $ between the MSRP's they offered a Sherpa at no extra cost) but with no bull. It is nice to know when you drop that kind of coin on something that the product is stood behind.
The new Tundra is even more bomber than the Sherpa, check out their website for the 500# man vs. the cooler. Cool

Agree! I had the same experience.
I had a 3 year old Sherpa that developed a curve in the lid, which compromised the seal. Called then up, no questions asked, sent it back, paid the difference and up graded to a Tundra.

Great and friendly service.
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Old 07-17-2009   #3
 
Carbondale, Colorado
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further confirmation that you get what you pay for...

I am a happy Yeti owner myself and this post makes me even happier knowing that I should have nothing to worry about other than a black bear making off with my cooler...
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Old 07-17-2009   #4
 
Evergreen, Colorado
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I'm going to play the devils advocate here, but could it be the reason that there customer service is so good is because there products break a lot?

I have a friend who bought a brand new yeti from DRE last year and he's already had a hinge come off and the drain plug not work properly. You could buy a much more inexpensive cooler that would hold up and work better than that.

One of you have a 3 year old cooler that had a problem, and one of you sounds like you had a problem after one year. If that's correct, there customer service BETTER be awesome..
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Old 07-17-2009   #5
 
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Originally Posted by kevdog View Post
I'm going to play the devils advocate here, but could it be the reason that there customer service is so good is because there products break a lot?

I have a friend who bought a brand new yeti from DRE last year and he's already had a hinge come off and the drain plug not work properly. You could buy a much more inexpensive cooler that would hold up and work better than that.

One of you have a 3 year old cooler that had a problem, and one of you sounds like you had a problem after one year. If that's correct, there customer service BETTER be awesome..
You may be right, but all you are hearing about here is the ones that had problems and how well that was resolved. Nothing is perfect. The new Tundra line of cooler is even more bomber then the Previous and now discontinued Sherpa.....product development. I am sure there are thousands of Yeti owners that have never had a problem.
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