Pyranha customer service - Mountain Buzz

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Old 12-15-2011   #1
Columbus, Indiana
Join Date: Aug 2011
Posts: 135
Pyranha customer service

I just dealt with Pyranha customer service, and I feel the need to tell you guys a little about what my experience was.

So I just got a new Molan last night. The shop I got it from didn't have the bulkhead/foot rest. No big deal, I thought.....Mini cell foam is cheap, and I'll just make my own. And for the price I paid for the boat, a piece of foam was the least of my worries.

But then I got to thinking.....Maybe Pyranha will take care of me.

I sent them an email at 8:00 this morning. At 9:00 I got an email asking me what size Molan it was, and what my address was. By 11:00, I got an email back saying a new bulkhead was in the mail free of charge.

Thumbs up to Pyranha for having kick ass customer service. Not only did they take care of me really fast, they didn't ask any questions, or try to push off the issue to someone else. Just a totally awesome experience dealing with them.

I'll definitely be giving them my business in the future.

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Old 12-15-2011   #2
Join Date: Aug 2004
Posts: 774
I've had similar experience with them with parts on an old boat. The bolts loosened over time and I lost one, which was my fault for not keeping up with it, and they sent me new parts.
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Old 12-15-2011   #3
Arkansas during the off-season Nomadic during the summers! :), Arkansas & Colorado
Paddling Since: 2006
Join Date: Jun 2006
Posts: 950
I've always had good relations with them also. Hence my fleet of 2 420s and 2 burns shows!
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Old 12-15-2011   #4
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Copper Mountain, Colorado
Paddling Since: 2005
Join Date: Jun 2010
Posts: 289
Got a new L burn shell after mine broke earlier this year. Great service and some really cool guys that make the wheels turn for this business.
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Old 12-15-2011   #5
Preacher of the Profit Paddling Since: 1990
Join Date: Oct 2003
Posts: 1,076
UK Boats

They have always been straight up and on target with their customers. With-in their power Pyranha puts every customer first in regards to service.
I love to dance, but who needs the music- It throws me off.
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Old 12-15-2011   #6
pnw, Colorado
Join Date: Oct 2003
Posts: 3,408
ditto, love them
"Yesterday I was clever and tried to change the world. Today I am wise and try to change myself." -Rumi
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