I don't care how much he paid for the suit, discount, no discount, advertised warranty or not. He bought a "NEW" suit. Company says they will only help him under condition "X". Well, I'll tell you what mister company owner, NO ONE ON THIS BOARD WILL BUY ANOTHER SUIT FROM YOU if that the way were treated.
Look around here, search for kokatat. Read some posts on how they have sent new suits to people years after they bought them because they leaked. Bomber Gear is on here all the time taking care of his customers and helping people get the best for their hard earned $$.
Fix the issue and you may gain some business, do not and stand to loose way more business than the one customer.
Claimer: Someone that makes a claim that they have been there and done that, can do anything you can do better than you. I hate "claimers"