Kudos to Aire & Dave at Canyon Whitewater... - Mountain Buzz
 



Reply
 
Thread Tools Display Modes
 
Old 08-06-2012   #1
 
Kirkland, Washington
Paddling Since: 1972
Join Date: Feb 2011
Posts: 78
Kudos to Aire & Dave at Canyon Whitewater...

Stupid me! Bled off the tubes on my 4 year old Super Puma but forgot the floor on a 100 plus degree Montana day and blew out the floor cell. Stranded on a whitewater vacation without a raft. Called Tyler Harris at Aire to explain my predicament. Tyler had me cell phone photo the blown bladder and email him the result with the raft serial #. Wow! Aire overnighted a new floor bladder to Dave at Canyon Whitewater in Idaho Falls. When I got to Idaho Falls Dave dropped all his other busy rafting season Friday afternoon work and helped me - I should say installed the new floor with my meager help. All this free of charge and part of the Aire no fault warranty. Amazing! Saved my trip! Would I buy another Aire product? Why even ask? These guys are beyond awesome.

By the way, I love my Super Puma. (2) seven day, (1) 6 day & (1) 4 day overnight trips of some 240 plus river miles this year and I am one literally happy camper.

mdconner is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 08-07-2012   #2
 
Calgary, Alberta
Join Date: May 2009
Posts: 571
That's awesome! I love a story of great customer service.
cupido76 is offline   Reply With Quote
Old 08-07-2012   #3
 
Dave Frank's Avatar
 
Boulder, Colorado
Paddling Since: 1995
Join Date: Oct 2003
Posts: 2,822
Aire definitely goes the extra mile on customer service.

Did your floor not have a PRV on that boat? I never bleed my floor.
__________________
Dave

(seven two 0)-298-2242
Dave Frank is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 08-07-2012   #4
 
idaho falls, Idaho
Join Date: Jul 2011
Posts: 47
Dave is one of the best guys I've met in the boating community.
whee is offline   Reply With Quote
Old 08-07-2012   #5
 
Kirkland, Washington
Paddling Since: 1972
Join Date: Feb 2011
Posts: 78
Did your floor not have a PRV on that boat? I never bleed my floor.[/QUOTE]

The Super Puma did have a Pressure Relief Valve - I do not not know whether the valve failed or only partially relieved the expansive gas build up. Tyler Harris at Aire said that the floor needs to be pressure relieved nevertheless as the PRV is only a measure of last resort.

I did note that the new floor is of a better, more resilient material and the I-beam welds seem stronger. And that the PRV does now have a screen to keep out sand and dirt. This goes to Aire's continuing effort to support and improve their product. I cannot express how I am very much impressed with this company. As an aside, I did comment to a friend that if all American companies had this culture we might very well be hard pressed to buy foreign.

I also asked Dave if he liked the optional new floor that does not allow water ballast in - he responded that the ballast seems to "glue" the boat to the water preventing flips and that the new floors have come back filled with invasive species.
mdconner is offline   Reply With Quote
Reply


Tags
aire

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Topic Thread Starter Forum Replies Last Post
Aire Lynx I & Outfitter I johnovice Kayaking | Gear Talk 6 10-07-2010 08:53 AM
LOST: Leatherman Wave @ Cave Camp on the MFS tmcrude Lost & Found 0 07-19-2010 03:38 PM
Colorado Cave Rescue Seminar caverdan The Eddy 0 01-02-2008 08:29 PM
Kudos to the Buzz Old Fart Whitewater Kayaking 2 07-25-2005 08:33 AM
Looking for a good spot for snow cave digging cstork Winter Buzz 2 01-31-2005 02:42 PM

» Classified Ads
Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 03:32 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.