Kokotat customer service rocks! - Mountain Buzz
 



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Old 02-22-2010   #1
 
North Bend, Washington
Paddling Since: 2009
Join Date: May 2009
Posts: 476
Kokotat customer service rocks!

I wanna give a huge shout out to the folks at kokotat who repaired my drysuit under warrantee. I spoke to Jordan about a possible leak around the zipper. He said send it in and he'll take a look. I said I would but I need my suit back by March 4 as I'm taking a SRT class that weekend. So he says he'll fast track it as soon as they get it.

They got it on Friday, repaired it and sent it out today!!!! Yea for the awesome customer service! I just wanted to share my experience with such an awesome company.

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Old 02-22-2010   #2
 
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Chico, California
Paddling Since: 2003
Join Date: May 2005
Posts: 148
Pretty standard

Word...pretty standard for the folks up there...it's just the way they roll, wish there were more companies out there like em.
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Old 02-23-2010   #3
 
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Palm's customer service is right there. I had a 2 year old drysuit that I had beat the shit out of, and I finally had to send it in for a small pinhole. They called me up when they got the drysuit to let me know that it wasn't holding up to their standards, and that they would be sending me a brand new one at no charge.
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Old 02-23-2010   #4
 
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Eagle, Colorado
Paddling Since: 2006
Join Date: Mar 2008
Posts: 109
I completely agree that Kokotat customer service is great. I had a drysuit that needed repair only 2 weeks before a GC trip. They fixed it up with new gaskets and repaired all the pinhole leaks and had it back to me in a weeks' time. This is a great company to work with and support with your $$$
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