Kokotat customer service rocks! - Mountain Buzz

Thread Tools Display Modes
Old 02-22-2010   #1
North Bend, Washington
Paddling Since: 2009
Join Date: May 2009
Posts: 476
Kokotat customer service rocks!

I wanna give a huge shout out to the folks at kokotat who repaired my drysuit under warrantee. I spoke to Jordan about a possible leak around the zipper. He said send it in and he'll take a look. I said I would but I need my suit back by March 4 as I'm taking a SRT class that weekend. So he says he'll fast track it as soon as they get it.

They got it on Friday, repaired it and sent it out today!!!! Yea for the awesome customer service! I just wanted to share my experience with such an awesome company.

Kendi is offline   Reply With Quote
Sponsored Links
Old 02-23-2010   #2
rideon's Avatar
Chico, California
Paddling Since: 2003
Join Date: May 2005
Posts: 148
Pretty standard

Word...pretty standard for the folks up there...it's just the way they roll, wish there were more companies out there like em.
rideon is offline   Reply With Quote
Old 02-23-2010   #3
Join Date: Sep 2006
Posts: 275
Send a message via AIM to xkayaker13
Palm's customer service is right there. I had a 2 year old drysuit that I had beat the shit out of, and I finally had to send it in for a small pinhole. They called me up when they got the drysuit to let me know that it wasn't holding up to their standards, and that they would be sending me a brand new one at no charge.
xkayaker13 is offline   Reply With Quote
Sponsored Links
Old 02-23-2010   #4
Eagle Mapper's Avatar
Eagle, Colorado
Paddling Since: 2006
Join Date: Mar 2008
Posts: 118
I completely agree that Kokotat customer service is great. I had a drysuit that needed repair only 2 weeks before a GC trip. They fixed it up with new gaskets and repaired all the pinhole leaks and had it back to me in a weeks' time. This is a great company to work with and support with your $$$
Eagle Mapper is online now   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Topic Thread Starter Forum Replies Last Post
Yeti Cooler Customer Service+++++ leo_amore Kayaking | Gear Talk 4 07-17-2009 12:27 PM
Customer Service Blind-dog Kayaking | Gear Talk 1 05-05-2009 01:10 PM
Customer Service at "Aire" Rocks! vayo con dios Whitewater Kayaking 4 07-11-2006 10:32 PM
Jackson Customer service erdvm1 Whitewater Kayaking 10 04-26-2006 09:19 PM
Customer Service Position - mtnlifestyle Commercial Posts 0 04-21-2006 12:20 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 05:27 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.