Kokatat Customer Service - Mountain Buzz

Thread Tools Display Modes
Old 02-29-2012   #1
Join Date: Apr 2006
Posts: 444
Kokatat Customer Service

Just had to say that I am blown away by Kokatat Customer Service. I had a small delamination on the arm of my drytop from 07/08 (which I have used and abused) and they are replacing the entire thing free of charge. Just thought I would share this for anyone who is a little nervous about the price like I was initially.

paulk is offline   Reply With Quote
Sponsored Links
Old 02-29-2012   #2
mdignan's Avatar
Chapel Hill, North Carolina
Paddling Since: 2010
Join Date: Dec 2010
Posts: 87
Good to hear, I just sprung on the gmer suit and stories of their customer service made the price much more tolerable.
mdignan is offline   Reply With Quote
Old 02-29-2012   #3
Columbus, Indiana
Join Date: Aug 2011
Posts: 135
That's why I got a Kokatat dry top as well.
seedubs1 is offline   Reply With Quote
Sponsored Links
Old 02-29-2012   #4
GearDog's Avatar
Fort Collins, Colorado
Paddling Since: 1997
Join Date: Jun 2009
Posts: 397

I just convinced a friend to give me his old (12+ years) Kokatat Meridian Dry Suit. It has Ankle Gaskets and ALL 5 Gaskets were totally fall-apart brittle. I sent it directly to Kokatat and they Pressure Tested and Inspected for $20. They determined that the suit was in incredible condition and was actually the old-style Gore-Tek they used to use which is thicker and much more durable. The new Gore-Tek they are currently using is great, but is a bit thinner and more flexible. They said, with proper maintenance, this old-style Gore-Tex should last a long long long time.

With the results of Kokatat's evaluation, they worked out a phenomenal deal for me, because they are committed on getting this old-style Gore-Tek suit back in circulation. They believe in their products and completely stand behind them.

Pressure Test - $20
ADD Relief Zip - $91 (normally $154)
ADD Gore-Tek Socks - $90 (normally $150)
Replace 2 Wrist/1Neck Gaskets - $92 (normally $149)

With return shipping I will virtually have a New Gore-Tek Dry Suit for $300. Plus they are rushing the order to make delivery prior to my next river trip.

Kokatat Rules.

GearDog is offline   Reply With Quote
Old 02-29-2012   #5
FatmanZ's Avatar
Northern Utah, Utah
Paddling Since: 1990
Join Date: Sep 2004
Posts: 688
Lenny - is your drysuit bright blue and hot pink - or am I thinking of the Stohlquist gear from the 90's? I hear those colors are coming back in vogue.

Here's a new Navy Seal Kokatat drysuit on ebay:
FatmanZ is offline   Reply With Quote
Old 02-29-2012   #6
GearDog's Avatar
Fort Collins, Colorado
Paddling Since: 1997
Join Date: Jun 2009
Posts: 397

Who let the cat out the bag. Unfortunately is two/tone blue, but pink would be sweet.

The issue I see with the "Navy Seal Suit" is that it does not have a tunnel for your spray skirt, it's more of a "swimming or scuba" dry suit rather then the whitewater kayaking dry suit with the spray skirt tunnel. Just my thoughts, but if it were hot pink, id say who needs a tunnel!

GearDog is offline   Reply With Quote
Old 02-29-2012   #7
KSC's Avatar
Boulder, Colorado
Paddling Since: 2003
Join Date: Oct 2003
Posts: 2,113
Agreed. I never get these amazing replacement deals, but I just got my drysuit back for some annual maintenance. Their report was that it's all sealed up and should have plenty of life left - I'm around the 5 years mark of heavy use. I looked on the inside to see what they did and I've got patches everywhere, but it seems like every time I send it in for patches it comes back dry as a bone. Their repairs are inexpensive. If drytops are any indication, with any other brand I'd already be on drysuit #3 by now. Like people above, I'm sold. You pay more upfront, but way cheaper in the long run.
KSC is offline   Reply With Quote
Old 02-29-2012   #8
Boise, Idaho
Paddling Since: 2007
Join Date: Apr 2009
Posts: 162
I have my Rogue dry top and GMER dry suit at kokatat right now. This is my first experience with thier customer service & I'm confident they will treat me right.

Looking forward to getting them back so I can go yaking again
Aroberts is offline   Reply With Quote
Old 05-01-2012   #9
MT4Runner's Avatar
Kalispell, Montana
Paddling Since: 1997
Join Date: Apr 2012
Posts: 3,049
Just sent in my 10 year-old GME drysuit for warranty.

I sent it in last year for warranty and new gaskets, and they put a couple dozen patches! It was dry as a bone.

This spring, I've got some delamination in my right foot and a leaky seam at my left heel. Hopefully they can fix it.

I put 30+ days a year on it the first 5 years, and it's probably had 10+ days a year the past 5 years. Not bad for 200+ days of use!

Kokatat customer service and their lifetime warranty on Goretex suits rocks!!
MT4Runner is offline   Reply With Quote
Old 05-01-2012   #10
rg5hole's Avatar
Durango, Colorado
Paddling Since: 06
Join Date: May 2007
Posts: 450
nice to hear you guys got hooked up.

After only 3 seasons I sent mine in and was told the fabric rip in the crotch and delamination on the thighs WAS NOT COVERED, ended up giving me a "DEAL" on a new one. Still into them for about $1500 for only 3 seasons (Colorado seasons mind you)

So, you might say I shopped an would have bought a Palm if they still sold here...for the same price as Kokatat's "DEAL"
I've never boated before, but I have posted a lot on Mountain Buzz!
rg5hole is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Topic Thread Starter Forum Replies Last Post
Kokatat customer service? TimEubanks Kayaking | Gear Talk 14 08-01-2011 12:21 PM
CKS customer service. swimteam101 Kayaking | Gear Talk 13 05-21-2011 03:51 PM
Customer Service Blind-dog Kayaking | Gear Talk 1 05-05-2009 12:10 PM
Jackson Customer service erdvm1 Whitewater Kayaking 10 04-26-2006 08:19 PM
Customer Service Position - mtnlifestyle Commercial Posts 0 04-21-2006 11:20 AM

» Classified Ads
Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 10:46 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.