GoPro Awesome customer service - Mountain Buzz

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Old 02-20-2014   #1
Madison, Wisconsin
Paddling Since: 2011
Join Date: Feb 2014
Posts: 1
GoPro Awesome customer service

Just wanted to give a shoutout to the guys over at GoPro for their awesome customer service. I've heard of companies in the paddling apparrel industry (Kokatat) having a strong backing for their products but this is the first time I've come across anyone in the electronics segment of extreme sports gear honoring their warranty.

I had purchased a GoPro three months ago and took it on a winter expedition up in the Himalayas,India. It was either the bitter cold or a faulty device but my GoPro just would not turn on. When I got back, I shot a mail to GoPro explaining the situation. Even though my camera was still uner warranty I offered monetary compensation (just because of the nature of the sport) to get my GoPro fixed. The customer service guy was super nice, knowledgeable and very quick to respond to communication. He replied saying that I would have to send in my camera for verification of the problem and if everything checks out right I would be covered. I just got my new GoPro in the mail today.

Being a college student, a camera is a significant investment of my money and I'm very glad I gave my money to GoPro. I will definitely buy from these guys again.


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Old 02-20-2014   #2
Colo Springs, Colorado
Paddling Since: 1980
Join Date: Feb 2004
Posts: 709
Great story. Ya gotta like a company like that, backing their product and taking care of their customer.

It will probably be later this year that you can buy stock in the company.
David L is offline   Reply With Quote

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