Customer Service - Mountain Buzz

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Old 05-05-2009   #1
Blind-dog's Avatar
Castle Rock, Colorado
Paddling Since: 2007
Join Date: Apr 2009
Posts: 8
Customer Service

I recently bought a raft and frame from RM Rafts, and until this Sunday haven't had a chance to inflate it. Everything seemed OK after I pumped it up, but after about a half hour I noticed 1 chamber lost air. I called RM Rafts and explained what was going on, he told me it was probably the valve and it needed to be replaced. He asked me where I lived and within an hour and a half we were in my garage replacing the valve. Unfortunately it wasn't the valve so he replaced the raft on the spot, helped me inflate it and made sure it was OK. I've read some of the threads about and RM Rafts and just wanted to give some first hand experience and let the Buzz know that Joe at RM Rafts is an honest guy who backs up what he sells with excellent customer service.


Not all who wander are lost!

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Old 05-05-2009   #2
Fort Collins, Colorado
Join Date: Sep 2005
Posts: 213
Nice to hear that companies like that still exist in todays world.

Unfortunatly some get so big that they stop caring about the individual consumer
There is always a reason not to...
teleboater5.13 is offline   Reply With Quote

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