Props to Astral - Mountain Buzz

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Old 01-12-2012   #1
Join Date: Oct 2003
Posts: 52
Props to Astral

I've had an Astral rescue vest for about 4 years now. The seam in the front panel was starting to come apart so I called Astral. They had me send the pfd back. They fixed the seam and replaced all the old foam with new--all at no cost. Great customer service. Thanks Astral!

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Old 01-13-2012   #2
North Bend, Washington
Paddling Since: 2009
Join Date: May 2009
Posts: 476
They were great about discussing a potential problem a friend of mine had with her new greenjacket (the new version). Seems the quick release wasn't quick.... they called us from our email to get more information. Spoke with them for nearly 20 min. After the call, they send me a tee shirt to say thanks for the feedback. Agree- awesome customer service!
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Old 01-13-2012   #3
adgeiser's Avatar
Denver,, exhaustion
Join Date: May 2009
Posts: 579
great to know who stand behind their product.
"We should restore the practice of dueling. It might improve manners around here" -Edward Abbey
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