Mocha, there are a lot of aspects to buying a kayak that are taken into consideration when making a decision, performance/outfitting are the biggest initially but the close second is how well a brand stands behind the investment you made into them. I encourage you to read other posts on what a warranty experience is like w us. I doubt you will hear anything but that it was easy, quick and with genuine interest to rectify the situation immediately. The warranty you have is 3 years ([email protected]
%, 3rd year 20% of msrp). That is Rather handsome and reflects our investment/trust in this material and we have the most to loose. It's that good.
Here are some words from Ej that he sent me this morning to respond to your question. He doesn't have a buzz login and knows I am a long time buzzard so asked me to post it for him. But here is the quick/dirty of it... All kayaks break. The process of molding kayaks is far less a science than an art. And that is exacerbated 10x with cross link. A lot of detail here that i wont get into, but suffice to say that cross link isn't just a material, it's also a chemical process that has to happen while cooking, and that can be tricky... rare, but it happens. Due to what I just described, typically if a crosslink boat fails, it fails almost immediately and the failure is catastophic. This is exactly what happened to you, your kayak shell did not "cross link" while in the oven and the result is that it is going to break rather quickly. As ej describes below, we test for this and that usually catches most, but not all. Here is something to chew on...Have you ever noticed the 12+ year old wave sport "y's on the river? They look fantastic and yeah know what? They are cross link...
When a Jackson Kayak breaks….
All kayaks eventually break, and a cross-linked Jackson Kayak is least likely to break due to superior materials.*** However, like all things, nothing is created equal, and we make manufacturing mistakes from time to time.*** We do a “bend test” on every cockpit cut-out to check for “cure”.*** How the boat was “cured” during molding determines the properties of that hull.** A good cure and it is at maximum strength, and a poor cure and it will be weak and prone to breaking early.***** Unfortunately testing the cockpit cutout isn’t ideal, because it is the hull, the bow, and stern that are most likely to take a hard hit and break.*** Obviously you can’t cut a piece out of the hull and test it, because you don’t have a boat anymore.** This is the challenge for quality control, and it is impossible to know other than monitoring each kayak during the process for heat, time, cooling, etc. to keep consistency.******* The concept that “cross linked plastic” is the issue is simply incorrect.*** Everyone has a story about how they saw somebody break a boat with a small hit from each manufacturer.**** It is easy to point to the plastic itself, but that is rarely the reason.**** For this post below, you can find 10 people who will attest to how their cross-linked Jackson Kayak withstood more abuse than they imagined it ever should take and came out with flying colors.* ***We also make Super Linear hulls and appropriate outfitting for them at $150 less than our cross-linked “elite” models.** Anyone doubting the durability of our Cross-linked hulls are welcome to purchase our Super Linear versions, made of the same material from the same manufacturers as Liquid Logic, Dagger, and Wavesport here in the USA.** Schulman and Muhlstein supply most of the Super Linear and the boats are all made of the same materials from the same manufacturers, from the same sales reps.** I obviously have access to both cross-linked boats and super linear boats and always get myself a cross-linked boat for both creeking and playboating.** There is an advantage to super linear, however, and that is when it does break, you can weld it closed again, while with Cross-linked material you can only “fix” it with some kind of tape.****** Meanwhile- some people get all of the luck, good or bad.** This person has had some bad luck with their hulls and Jackson Kayak will take good care of them with our warranty.
Mocha, please call me personally. We'll get this worked out between you/us/and the dealer in 10 minutes and you'll be on your way. 3 oh three, five 1 seven, 2 six 2 one. Or please email to marty at jacksonkayak dot com
Isn't the Big Thompson the best!!!!! I love that run!!!!! One of the best in the front range, probably my favorite.
VP of Sales, Jackson Kayak