Immersion Research - Mountain Buzz
 



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Old 03-30-2008   #1
 
Gunnison, Colorado
Paddling Since: 2005
Join Date: Aug 2007
Posts: 15
Immersion Research

I just wanted to give a shout out, and to let everyone know that IR's customer service is awesome.... IR and CKS were both really helpful: the IR tuffskin skirt I bought back in July tore at the side seam by the tunnel on Monday... I gave CKS a call, they called me right back and told me they were just going to send me a new one. The whole thing was completely painless, every one was really helpful, and I got my brand new skirt on Friday. So... thanks CKS and IR- I definitely appreciate it!

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Old 03-30-2008   #2
 
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Durango, Colorado
Paddling Since: 1998
Join Date: Dec 2003
Posts: 122
I'll second the motion. Had to send off a uni for a small issue on the overthruster. That was a week ago and I got a tracking number yesterday. Very impressed.
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Old 03-30-2008   #3
 
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Eagle, Colorado
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Join Date: Apr 2005
Posts: 709
IR has the best customer service and people out there!

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Old 03-30-2008   #4
 
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I sent in my drytop for a gasket repair to IR and they said it had a few other issues and sent me back a new one. Way cool!
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Old 04-08-2008   #5
 
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185 lb. waste of space, Keeping Glenwood Springs real
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Just wanted to chime in. Sent my X jacket in for a repair job for some barbwire and they repaired it and shipped it back in a week for free. I don't know any other company that has customer service like they do.
Thanks IR for being such a cool company
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