Astral PFD customer service - Mountain Buzz
 



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Old 06-20-2014   #1
 
denver, Colorado
Paddling Since: 1988
Join Date: Jun 2012
Posts: 8
Astral PFD customer service

It seems like everyone has a customer service horror story of some type with kayak gear so I thought I would post a great one. I had what appeared to be a small zipper problem with my Astral Green Jacket (2 yrs old) so I called customer service and they had me fill out an electronic warranty form and submit it. They called me back the same day to tell me they were immediately replacing my vest. They took care of all the shipping costs and logistics. Great people to work with and they have an Astral customer for life.

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Old 06-20-2014   #2
 
Lakewood, Colorado
Join Date: May 2006
Posts: 509
I had a similar experience. Great company.
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Old 06-20-2014   #3
 
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Frisco, Colorado
Paddling Since: 1994
Join Date: Apr 2005
Posts: 55
Good to hear. I just bought one.
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Old 06-20-2014   #4
 
Thronton, Colorado
Paddling Since: 2008
Join Date: Mar 2009
Posts: 668
Good to know, as I would like to get one myself.
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Old 06-20-2014   #5
 
Bozeman, Montana
Join Date: Mar 2011
Posts: 96
Same thing happened to my boyfriend. Great customer service, but unfortunately the zippers on the nice big front pocket seem to be breaking on numerous greenjackets. I've been gentle with mine but I do worry about it now.
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