First of all Geezer!! I did not mention any names, I was looking for advise, the confluence guys recognized the situation, and admitted they fucked up, but wouldn't take responsibility for it. I didn't trash them, you seem to be doing a fine job of it yourself just making comments on it, like the all knowing person you are!!
2nd, I like alpineglow, I have a good history with them, and I'll keep doing business with them. Chris fixed my helmet for free, and I've never been treated bad. That doesn't mean it doesn't happen, it sucks to get treated like a gaper, I feel your pain.