[wcrocket]

I had a WS Ace crack around the cockpit about 4 years ago. When I found the crack it was springtime and the boat was 13 months old so technically I was only entitled to a pro-rated value for the boat. But it was leaking at the end of the prior season and I thought it was the skirt so I asked for full value.

I bought the boat at Mountain Miser so called David and explained the situation. He asked me to send photographs and said this was a common WS problem. I asked David to copy me on all correspondence with WS. After a couple of weeks and not hearing a word from anyone, with David's permission, I made direct contact with WS and stayed on them. I was polite but persistant. After a month or so they shipped a new boat to my house and did not bother to pick up the old one.

If you have a damaged boat you may need to work with the dealer to get the paperwork started but there is no reason why you can not follow up with the manufacturer directly and offer to handle all correspondence after the dealer submits the paperwork.

It was really great that Wavesport took care of me but I doubt I would have had the same result had I called Mountain Miser every week and asked where my new boat was....

That said... I know every situation is different and I suspect everyone is trying there best to get this taken care of. I hope WS will step up and take care of it.