wcrocket

It took about 4 weeks to get approval for a new boat. Then a couple more to get the replacement that I wanted.

I sent email to Eliot at Wavesport. Eliot asked me to have the dealer, Mountain Miser, take pictures of the cracks in the boat and send them to WS. After WS got the pictures, Eliot asked for the serial number located under the front grab loop so they could complete the paper work for the new boat.

They did not have the color or model that I wanted in stock so I waited a couple more weeks for them to make the boat and ship it to me.

I was persistent. I worked with David at the Miser to make sure we got good pictures and I followed up by sending several emails to Eliot at Wavesport and copied David at the Miser on each email. My recommendation would be to stay on top of the issue by making sure the Dealer is doing exactly what WS needs to get you another boat.

Good Luck