Originally Posted by DoubleShadow
WOW! Someone from Sawyer actually willing to talk on the phone about their products, AMAZING! I"ve been trying to get a hold of you for 6 months regarding my oar repair/warranty. Not one reply! Worst customer service I've ever experienced in my life.
Sorry to hear about your experience. Not going to excuse what has been going on with Sawyer as of late, there has been a lot of turmoil happening with the company that has been pretty public over the last year or so, but in case you have not heard about what has happened I can talk to you about it. I am now resuming working for Sawyer after a 5 month hiatus after moving to Colorado, but if you want you can email me at email@example.com
and I can investigate what is going on.
If you want to talk, PM me with your phone # and I will give you a call.
Thank you for the feedback,