I recently bought a Saturn 13' raft as part of one of their "Booze Cruise" packages. Joe let me customize my package (exchanged the 5 PFDs for a mesh DRE captain's chair, etc.) and was really great to deal with. I live in New Orleans so we had some extended phone conversations and he helped me figure out what I would need and what kind of a frame would fit the 13' raft.
Shipping was quick. The two siderails of the frame were missing, so I called Joe and he quickly sent me two new ones Fed-Ex 2-day delivery. Very happy with the service.
Possibly more info on my experience here: http://www.mountainbuzz.com/forums/f...n-34742-3.html