My issue was with the floor. Operator error... ha
Let me clarify... they are not bad boats. They are just not as good as other boats. I think the price vs. what you get is really the question. There is a reason that these boats are so much cheaper. The floor was recessed way too high in the boat which resulted in poor tracking. This is compared to other boats I have rowed (AVON, Hyside, NRS, etc.) I DID HEAR THEY REDESIGNED the floor at some point so these issues may have been fixed. I cannot comment on customer service etc.