As owning some of their gear and a close personal friend and brother in law with stuff on order I inquired into this thread with the company.
I will leave it as the OP has left a lot out and is in this situation by his own will. I would usually stay clear of this but as usual I believe someone is getting thrown under the bus unjustly.
Since he decided to make it public they said they would give me a hypothetical situation
Hypothetical customer was sent a complete boat, tubes were new. Electric trolling motor mount was not on pallet when it arrived- stolen by magic fairies or gremlins or never put on there in the first place whatever. customer wasn't charged for it anyway. Hypothetical customer went to a welding shop and voided the warranty by having a full size boat motor adjustable jack plate scabbed on and welded with the most hideous welds one has ever seen then had the nuts to call and say the boat handled funny rode high in the front with a jack plate and a gas motor on a 10' cat and decided to demand a custom non stock size tube built to rectify the problem he caused. Then attempted to sue for the full cost of the craft AND what the shop charged to vandalize the boat in the first place causing it to not function as designed
. Hmmm I can say I felt better after hearing this and my mind was eased of our pending orders.
Dude you should have just sent it back if it wasn't right but I remember being told they didn't do gas motor mounts because of coast guard regs because I asked, but to chop it up and then want them to fix it and then send it back for the full cost AND the vandalism charge. Shame Shame
I would call back with my hat in hand and maybe see if they would help you fix it.