As the one who started a similar thread; A tale of woe, shuttle co totalled car and trailer... any thoughts/suggestions
I am still dealing with insurance 4 weeks later.
Here is my takeaway;
1. We have very few options but to deal with shuttle companies for longer shuttles.
2. We are at their mercy and hope they hire good drivers, and 'when' they have an accident we pray they do the right thing. The right thing being, have a rental vehicle at the takeout so you can get home with your gear and passengers. They should return your shuttle fee.
3. Know that if your car is damaged, it will ultimately be your responsibility to handle things with your insurance and your rates will go up. It is handled like you had an uninsured person driving your vehicle.
4. If your car is damaged far, in my case about 12 hours, from your home you will also be responsible for retrieving it once it is repaired, at your cost. If the car is totaled, you will have to go to the salvage yard to retrieve things that cannot easily be mailed, like my bike rack.
5. If you had stuff in your car and trailer at the time of the crash that you expected at the takeout you may want to leave a note with the shuttle company explaining what you want out of the car to be brought to the takeout. ie. phone, clothes, wallet, etc. If the car is towed to a shop off the path the shuttle company drives they may need extra encouragement to do this.
These are my takeaways 3 1/2 weeks out from my experience. Most importantly,
I think Mountainbuzz should start a forum or sticky for us to list and name shuttle companies so when we have problems, and we will, that we have a place to see how they handled things. I don't want to hear comments about how such and such company delivered your car the way they were supposed to. I want those whose cars have been damaged to tell how the good companies made it right, or the bad companies left them high and dry.