Originally Posted by spencerhenry
let me see, the boat is 5 years old, 30 uses, let me get my calculator out. oh, here it is, that is 6 times per year. oh, but wait, the boat is only 4.5 years old??? i stand corrected, it is still less than 7 times per YEAR!
my 14' cat saw 31 days on the water last year. sorry, but for 6.6666666 uses per year i wouldn't bother to own a boat. go rent one, then you can complain about how the rental company ripped you off.
interesting, just joined the buzz so you could pile on sotar. then within your first 10 posts you make insults about those that disagree with you. and your boat gets less than 6.6666666 uses per year.
sorry, but a boat that was "thoroughly dried" does not get mildew.
and just because your dad has owned boats for 35 years does NOT mean that he knows diddly squat.
you and your daddy come here asking for opinions, more like you were asking for people to agree with you. and hoping that the people that agreed with you would help shame sotar into giving you some special treatment above and beyond the warranty that came with the boat. i still say, you two will not be happy until sotar gives you a brand new boat.
i hope sotar does not give in to this kind of bull shit. they offered to repair it, they also offered to do a trade up (above and beyond their warranty). has the boat been repaired? or are you still waiting for your free boat.
Seriously dude....you need to shut the fuck up.
6 times a year is a completely normal usage. I've only put my boat on the river 5 times this year, but its got upwards of 30 days of actual use due to it being used primarily for multi-days. He didn't specify whether that was a day trip or a week long trip.
As others have said, if this happened to a boat I spent the kind of money that Sotar costs, I'd be making a scene too. I guess it could be an "eye of the beholder" kind of situation, but it seems to me that these guys have been trying to take the right path to resolution and Sotar dropped the ball. it took them 2 months to even give them an answer on how to proceed. That whole time Sotar had the boat in their possession to inspect it. Sotar even agreed that it was a materials issue and that it was not the fault of the owner. They first said that they could repair it and that they would give him a pro-rated choice until he started to push a bit hard and it magically became repairable.
You can gripe all day about them just trying to get a free boat, but if there is a defect in materials like this and very little explanation of how they are actually going to repair it, that sounds like the way to go. Whether it was the fault of the material manufacturer or Sotar, they made a product that failed during its warranty period and the way to proceed is to replace it if it unable to be repaired to sufficiently work for expected lifespan of the raft.
I agree that this whole thing has tarnished me towards ever considering a purchase from Sotar. It seems like there has been ample opportunity to salvage this for them, but they just don't seem that interested...or at least not until they brought it to public attention. Denray and his son have been nothing but cordial and cooperative, while still holding the line that they believe a full replacement is due. It seems to me that the majority of us on here agree with them.