Opinion Needed-Sotar Warranty - Page 2 - Mountain Buzz
 



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Old 07-07-2016   #11
 
wildh2onriver's Avatar
 
irvine, California
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Is there another boat maker that transfers their warranty? Hmm...


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Old 07-08-2016   #12
 
Eureka, California
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They are nice

They are cool boats. Lexus boat, ToysRus warranty.
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Old 07-08-2016   #13
 
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Donkey Town, Colorado
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I would raise hell every day until they replace the boat! As in harass them everyday until it's done right!

Can't say enough how awesome aire customer service is. They fixed a friends cat 3 years out of warranty for free, and have been super to some other friends who have had a few problems. I love my Aire, Guess I'll be sticking with Aire forever, extra money for a sotar to deal with that bs ha!


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Old 07-08-2016   #14
 
Minturn, Colorado
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I think the fact that sotar has not chimed in on this thread goes to show they are not connected with community, and do not give a flying fuck about their reputation or customer relations.


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Old 07-08-2016   #15
 
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Denver, Colorado
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Bummer. I buy a boat every few years and was gonna try out a legend in the near future. I Hope they read this thread and realize what crappy customer service does to a company in such a small community. Material problems happen it's how you handle them and your customers that makes the difference. My new cat will be a wave destroyer when the time comes.
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Old 07-08-2016   #16
 
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Post Falls, Idaho
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So much easier and better to step up and do it right first, vs giving in after a big drag out. Come on Sotar, let's see some redemption.

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Old 07-08-2016   #17
 
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Belgrade, Montana
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I was wondering when james would show up... kind of figured he was the guy that took over for cheryl.... seems like his m.o. Take something great and run it into the ground

As a sotar owner, I'm not very excited about this thread. As far as them not replying, someone would need to bring it to their attention. They don't monitor the buzz 24/7. They have chimed in in the past when there have been issues and I bet they will here in due time.
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Old 07-08-2016   #18
 
Great Falls, Montana
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Quote:
Originally Posted by elkhaven View Post
I was wondering when james would show up... kind of figured he was the guy that took over for cheryl.... seems like his m.o. Take something great and run it into the ground

As a sotar owner, I'm not very excited about this thread. As far as them not replying, someone would need to bring it to their attention. They don't monitor the buzz 24/7. They have chimed in in the past when there have been issues and I bet they will here in due time.

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Old 07-08-2016   #19
 
Woodland, California
Paddling Since: 2012
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I have a 2012 SOTAR ST 12 ft and was assured by them that my boat is not affected by this issue. Glad to know how the warranty on my boat will turn out should I submit a claim. My boat is on their website as the cover photo for their ST product page.

ST Rafts - SOTAR

Held up good so far, but so did my dad's up until about 8 months ago. As an engineer who works for an OEM, the way they handled this warranty is completely unacceptable. If your sub tier supplier, who you selected, provides you with garbage material, then it's your responsibility. End of story.
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Old 07-08-2016   #20
 
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Post Falls, Idaho
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I did shoot Hugh an email at Sotar just to give him a heads up. I'm sure something will get worked out. Shawkandawe I don't think you have been any assistance here.

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