Opinion Needed-Sotar Warranty - Page 14 - Mountain Buzz
 



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Old 08-18-2016   #131
Old Guy in a PFD
 
Tucson, Arizona
Paddling Since: 1967
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Schutzie doesn't have a dog in this fight, but wanted to offer an opinion about the "replacement" offer.
The boat was 4 years old when the issue surfaced. The manufacturer offered to replace the defective boat with a new one, less depreciation.
I mean, defective or not, the owner got 4 years of use out of the boat, doesn't that count for something?
Harsh to have to pay 70% (or whatever) of the price of a new boat to replace a defective one, but then again; you got 4 good years out of the boat. You get a new boat. Consider it $1,000 a year "rental" or "lease" or whatever makes your crank ....... crank.
And for the manufacturer; if indeed it was bad material, replace, replace, replace. Your reputation is at stake.
Schutzie, he doesn't much care how this ends up, but loves the dialogue.

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Old 08-18-2016   #132
 
Great Falls, Montana
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Join Date: Jul 2013
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Iv'e been watching this topic closely because I want a Sotar real bad. Now I wan't to wan't one real bad and its going downhill from there.

I think many of the folks that reason in favor of Sotar on this one must have a lot more money than I do. I would save that kind of money and lay it down on a top of the line boat because I expect to get 10 years out of it and 20 years with proper care and maintenance. (So do every one of you) And, that is not unreasonable considering the quality of boats today (especially Sotar minus a defective material). 4 years from a brand new boat is nothing. Then Sotar tried to offer a replacement at their cost so that they wouldn't lose a penny. That would have been $10,500 for a boat that he should have received in the first place for 6.5k. BUT now it looks like he only has a year of warranty left. Iv'e said it before and I'll say it again. I'm really hoping this is beneath them.
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Old 08-18-2016   #133
 
seattle, Washington
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Gotta love the rafters who buy boats like mattresses and minivans. But but but but honey it's a got a ten year warranty and the salesman is so nice. I don't buy a raft for the warranty or customer service. I want performance and no other raft comes close. I have the same exact boat as Opie. A yellow 2010 with 250 days. At 5k, that's 20 bucks a day and still going strong. Worth every penny.
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Old 08-18-2016   #134
 
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Quote:
Originally Posted by bucketboater View Post
Gotta love the rafters who buy boats like mattresses and minivans. But but but but honey it's a got a ten year warranty and the salesman is so nice. I don't buy a raft for the warranty or customer service. I want performance and no other raft comes close. I have the same exact boat as Opie. A yellow 2010 with 250 days. At 5k, that's 20 bucks a day and still going strong. Worth every penny.

exactly!
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Old 08-18-2016   #135
 
cedar city, Utah
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It's not an either/or situation. Instead it's about a company sticking to its word and good faith promises. Why not enjoy performance and a promised 10 year warranty?
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Old 08-19-2016   #136
 
Durango, Colorado
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[QUOTE=bucketboater;443054] I want performance and no other raft comes close. /QUOTE]

I would disagree with that statement. I owned a 14' Sotar ST for years. when it came time to replace it, I went with an Aire 143E, because I wanted the durability and the shape designed specifically for paddle boating technical runs. I can tell you that the Aire is more comfortable and secure to guide from the back due to the thwart design. The Aire also punches large holes and recirculating features better than my Sotar did. The Sotar could haul more, but was defiantly a lower performance boat when compared to the 143E. This is from someone who has years of experience owning both brands.

If you think that Sotar boats are higher performance, ask Dan McCain. He is in my opinion one of the few people pushing the limits of rafting. He was sponsored by Sotar originally, but the boats could not hold up to the level of fun he was putting them thru. He is now sponsored by Aire.

If you take into account the price, the customer service, performance, ease of repair and warranty the Aire was a no brainer for me.

There are reasons that the vast majority of commercial outfitters do not run Sotar rafts. Durability, price, and customer service are all contributing factors.

But you can get a Sotar with whatever clown themed color combo you want, and it will be lighter... You also get to talk about how you own a Sotar and in my experience that seems to be worth something to some people. It comes down priorities I guess.
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Old 08-24-2016   #137
 
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Amen brother!

Been saying that for years...don't think AIREs are high performance? Go watch McCain/Compton
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Old 3 Weeks Ago   #138
 
Eureka, California
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Defect is coming back

Took my raft out on 12-21 which was around the 5th time out since it was repaired. I stayed at the put-in while shuttle was being run. I noticed some strange marks on my boat tubes, the ones not replaced, and tried to rub them out. Some did not. Took some photos. You can actually see cracks opening up in line with the marks. I could feel them with my finger nail. Nice!
Oh look. Another D-ring is starting to pull loose. One of the new thwart ones they installed on the new material. I previously saw two pulling loose on my second time using the raft, discussed it with Sotar, and fixed it at home.
This is what my son, myself, and many others have though could happen since the rest of the raft was made out of the same defective material.
It's vacation time. I sent Sotar an email regarding. Maybe I'll hear back 1st week in January.

Hope your holiday's are working out as good as can be expected!
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Old 3 Weeks Ago   #139
 
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Grand Junction, Colorado via Oregon
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Looks like the material has mold in it??? Or is that just dirt?? In any case, the material is not looking too healthy from the pictures. Hope you hear back from them soon with solutions!
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Old 3 Weeks Ago   #140
 
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Wheat Ridge, Colorado
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From the photo, the material appears to have cracks that have provided a home for either mold or dirt. Whatever is in there, the material appears to be compromised, and at a location that gets some stress on it adjacent to that D-Ring.
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