Brasscap, that was my exact same thought. The son also made this concern (which was mine after reading the posts) on page 8.
I have all my frames fabricated from sotar because they took over for Vic's custom welding when he passed away. They are a good quality frame with latch in boxes that have served me well. However, they are all strapped into my RMR drop-stitched floor boats and one RMR cat. Nice frames, but every time I go into the business in Merlin the staff are stoic, or inattentive, or they seem like I'm bothering them. I can't really put my finger on it - I Just don't feel like they are friendly enough to earn my business. Not once did they ask me what boat I row or what they could do to earn my raft business. I did deal with Joe Fusco for the frames and he was pretty nice by taking the time to get to know me a bit. The others who I saw there pretty much seemed like they could care less that I drove 120 miles to visit their dingy, cluttered & empty showroom. Hey guys: smile a bit why don't you, and get out from behind your desks when a customer walks in and maybe dust off some of your stock upstairs...
That's my experience with them.
Glad to hear the repair was done, but I'm worried about the remaining fabric so I'll follow this thread to see how it goes. $6500 SOTAR and no replacement? ? ? Loving my RMR - thanks Denny & Bobby!
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"Good judgment comes from experience, and a lot of that comes from bad judgment." ~ Will Rogers