This system is so flawed. That is a lot of "cancellations" for one lottery. You would think they would have a contingency system in place if they reached that many no payments to re-evaluate.
That and the call in system is bogus. And I say that as a house husband who has some flexibility in his life to call. It favors a particular crowd, i.e. those who aren't bound to a 9-5 job whose employer expects them to actually work during those hours. I can't imagine the chaos and burden being placed on their limited staff at the river office right now.
Busy signal for me as well.