I did not plan on responding to this post, but against my better judgment decided to get my version of the story on record.
The person who posted this called our reservation line earlier this week and was immediately rude, disgruntled and difficult to understand as he went on a long rant about how our guides are assholes and have no river etiquette. I listened to everything he had to say and agreed with him that communication, safety and courtesy on the river is important, but suggested that maybe he was not following his own advice. My reaction was defensive, but was based on my own brief experience with his lack of communication and courtesy over the phone.
I did not say commercial trips have the right of way – rather that it was my understanding that rafts have the right of way over kayaks, because kayaks are more maneuverable. I also clearly stated that I was not sure this was an official rule or anything.
Also, I did not state that the concrete boat ramp at Hecla is for commercial trips only, but did suggest he could always use the private-only take-out just below the concrete ramp.
He was not up for a discussion. He called me a punk and asked to speak with my boss, which I obliged.
I always stress communication, safety and river etiquette with my staff and have reiterated these points since the supposed incidents.
All of you are always welcome to put in at River Runners for a $5 fee (although we do ask that you park across the river or at Hecla on busy days). I would also like to invite you all to the Community Float to the Grill every Wednesday now through mid-August where we provide a free shuttle to Johnson Village.
I hope you all have a safe and enjoyable paddling season. Remember this is supposed to be fun!
"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day, you're the asshole." -Raylan Givens, Justified
Originally Posted by shannon s
I'm not the guy that typically calls a company out like this, but I sure as hell am now. Three occasions this past week my group had the opportunity to meet guides from River runners.
On 6/26 it was at the Hecla Boat ramp. One of their guides took it upon himself to move our stuff out of the way on the ramp. We had 2 rafts and a shredder, we've all been doing this long enough to know how the boat ramp works and we weren't in anyones way. I think the guide was just flexing his little hippy arms for his clients.
On 6/30 we had a group of 2 rafts and a shredder going through toilet bowl/widowmaker, River Runners blew through the rapid as we were entering splitting our group. No communication whatsoever.
7/2 Same thing in the same rapid. A little lower water, so a little tighter. Once again, split our group with no communication.
We weren't in any danger. We're all capable of maneuvering our crafts in class 3 water, but what if it were someone else. On 7/2 I was in a kayak, I was literally scrambling to get out from in between the two RR boats.
I understand Browns canyon is a busy place for commercials especially with the higher water, but it's all of our resource. The only reason we were there is we had non rafting passengers from out of town. They all took note of the company and I'm sure will spread the word in their respective home towns. If you're guiding a boat that has the name of your company in huge letters on the side, you should be smarter than that too. I'm guessing these guides' egos are bigger than their skillsets.
I called them this morning to give them a heads up as to how they were being represented. I spoke with Travis ?? the general manager. He told me that the concrete boat ramp was for commercials and privates were supposed to take out in the eddy below in the sand. He also told me that commercial rafts have the right of way. I saw this conversation going nowhere and spoke with the owner Kevin, he listened well.
I'm not asking for anything from these guys, just trying to bring to light the attitude these little punks have. I believe, and could be wrong, that when you pay for that AHRA pass you have the same access as everyone else. Please chime in if you know something I don't.
Remember guides. You're a raft guide not a freaking astronaut!
Shannon (must be getting old)