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Old 02-12-2016   #21
John_in_Loveland's Avatar
Loveland, Colorado
Paddling Since: 1990
Join Date: Jun 2011
Posts: 149
I thought I would add my 2 cents worth...probably ALL it is worth. I bought a North Face thinsulate -5 degree bag in 1979 for maybe $125. I used this heavily and noticed about 10 years later that it wasn't as warm. I called the North Face and asked it they would take it apart and reinsulate it. They said that wouldn't be worth it and to just send it back and they would measure the loft. I did and 2 weeks later they called me and told me that the loft didn't meet factory specs and they were sending me a new bag. I received a brand new bag of the same model because they were still making it. Patagonia is the same kind of company. I actually feel guilty taking advantage of a warranty when I have gotten significantly more than my money's worth from a product.

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Old 02-14-2016   #22
Park City, Utah
Paddling Since: 1982
Join Date: Sep 2009
Posts: 493
I got to say, Patagonia is the hit as far as warranties go. I bought shell at the SLC outlet during one of their 40% off outlet sales. So, 40% off of the already 25% oulet price. The zipper got stuck and I took it back to the store. The sales associate said they'd give give me a credit for it. I didn't have the reciept, but said I bought during one of the 40% off sales. She insisted on giving me a credit at the 25% off price even though I mentioned again that I bought it at the sale. Another time I sent back a R4 fleece jacket that was coming apart at the shoulder seem. They called me up and asked what color I want on a new jacket, since they couldn't repair it.

REI on the other hand, I got a completely different experience. I bought some shorts and wore them for about 8 days on a couple different river trips. I didn't wear them all winter and when I pulled them out for a April GC trip, I noticed the stitching on pocket was un-raveling. I took them back a few days before the one year warranty period was up and the guy at the service counter gave me crap because I should have understood that there was such a thing as "wear and tear". I mentioned that they had like 8 days of use and he still gave me grief about returning them. I've been a member of REI for over 20 years and have rarely returned anything, but we may be done dealing with them.

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Old 02-14-2016   #23
Park City, Utah
Paddling Since: 1982
Join Date: Sep 2009
Posts: 493
NRS is another stand up company. One of our neighbors that we boat with, bought a Lite Cylinder propane tank from them. When Lite Cylinder had the recall and then went belly up, NRS sent our friend a new Viking propane tank as replacement, even though the chances of them getting reimbursed from Lite Cylinder was next to nill.

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