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Old 08-10-2014   #1
colorado springs, Colorado
Join Date: May 2012
Posts: 45
Astral Rocks!!

Had a two year old Green Jacket with a broken knife lash tab, I called the company and asked if it would hurt the jacket to "modify it". They offered to replace it, awesome! I didn't want to go without, so they sent me a brand new one (new style even) with a return label to send the old one back, even more awesome. This company has my business forever, and I will tell everyone I know and don't know. Customer service like this is almost a thing of the past. Thank you Astral! You've set a high standard with your quality of product and customer service!

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Old 08-10-2014   #2
Ashevile, North Carolina
Paddling Since: 1995
Join Date: Jul 2013
Posts: 15

I agree, they replaced a torn up pair of Brewers for me. Not a manufacture defect! I live in Asheville and am very proud of our local companies. Astral and Watershed are 2 of the best. Daniel

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Old 08-11-2014   #3
SteamboatBORN's Avatar
Steamboat Springs, Colorado
Paddling Since: 2012
Join Date: Sep 2012
Posts: 538
Another reason my next vest will be a Green Jacket.
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Old 08-11-2014   #4
Keystone, Colorado
Paddling Since: 2009
Join Date: Jun 2010
Posts: 37
My husband was also really impressed with Astral's customer service when he recently contacted them regarding a warranty issue with a pair of Rasslers. They didn't have any in stock so offered him a free pair of Brewers and then the option of a pair of Rasslers at half price when they come back in stock. They also sent him a return shipping label for the defective pair of shoes.
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Old 08-11-2014   #5
Colorado Springs, Colorado
Paddling Since: 2010
Join Date: May 2013
Posts: 70
Shannon, glad the return went as well for you as it did for me!
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Old 08-11-2014   #6
Denver, Colorado
Paddling Since: 2008
Join Date: Jul 2014
Posts: 18
This kind of customer service is what swayed me toward a Greenjacket when I was contemplating other rescue vests. If anyone from Astral is reading this, keep up the good work.

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