Just dropped a rowing frame off for some warranty work, they took it in with Carter getting it back to me the following day, no hassles and no problems.
Further, I tried to take my 3-bay frame in to add diamond plate side decks on a frame I had them build me over the winter. Unfortunately they had a full frame building schedule and could not squeeze that in in time for my upcoming Yampa trip. While I'm only suffering from very mild disappointment, I can't hold that against them as they upheld promises to customers on 2 accounts. It is not their fault I was wishy-washy on the side decks back in January.
Anyone who spends any significant time boating/fishing the Arkansas Valley has no reason to go anywhere else!