Originally Posted by danimal
So still no luck finding a ski. I called K2 warranty department and they put me through to the head of the department....not even a phone call back.. WTF... I cant believe such a huge contributor to the ski industry has such incredibly poor customer service. Not even a phone call...Im not looking for free anything, i want to pay for a replacement....I just want some help!
I definitely feel your frustration. If it's any consolation, ski companies don't make a ton of money even in the best of economic and ski conditions.
1) I agree with the_dude that they may not have anything left to give you and may just be stoked to have sold through their inventory.
2) They may have also made severe administrative and overhead cutbacks, including customer service and warranty repair in the interests of staying afloat. Ignoring you may be a product of piles of warranty requests and not enough people to get through it.
This isn't a fun answer, but I'd suggest documenting every conversation NOW, and then give them a shout in April when the season is over. They might even give you a deal on '09 sticks. It's happened to others that I know.