I used to be a Surefoot customer. I have footbeds from them. I'm a ski instructor and had them recommend a boot, try some on and recommend a size. After less than 30 days on the boots, they feel too big, and have packed out, so I went in and asked about custom liners. They told me the shell is too big, i.e. the one they sized me for. I can't bitch too much, since I pro formed the boots. ( I didn't have an extra $1200 laying around to do retail, plus all the customs) I just can't believe they tell me the boots are the wrong size and they can't help me, when they sized them for me.
I asked some other instructors, and they all use a guy at Christy's Sports. I would say ask around your favorite resort. Find out who the patrollers and instructors like to work with, and ask for the PERSON (not just the shop) by name.
I'm not saying SureFoot is bad, I am just saying that they kind of left me hanging. The guy at Christy's told me my shell size was fine, and he did some work that helped a ton. I was about to buy new boots, but I'm going to give them a shot. The sad thing is that I was eyeing some new AT boots, that was going to be the last straw that was going to force me to buy some AT gear. Oh well, too much $$$$