Ok so here goes!! This is Chief Cook..I prefer chef, and bottle washer...and whatever else. LOL... Though I am not the ONLY one who works at RecrTec, I am the owner/operator and I am in charge of all sales, production and shipping. I sincerely apologize if I have ANY unhappy customer out there but I sincerely do not know who this is that I have given such poor service. I did however just send them a personal note on here and let them know I am truly sorry and would like to send them a free gasket ASAP to try and make it right! We are a growing company and have pains, we are making ends meet but sometimes they are a little jagged especially after the end of a long slow winter and then get slammed INSTANTLY with orders from out dealers and sometimes the small things do fall through the cracks. Rest assured I do not take this lightly and I AM working and implementing new procedures and policies so that this does NOT continue to happen!
Also, let me please address a couple other things. Our dry box gasket material is NOT just any ordinary camper shell tape you can buy at Home Depot or ANYWHERE else! It is a proprietary made gasket material for us called PORON (tm) which is a closed cell superior grade neoprene that has added UV stability and 3M (tm) adhesive on the back. This gasket material retains its resiliency second to none and if stored with lid open on boxes and taken care of we have seen it last more than 10yrs!! I also DO NOT inflate my shipping and DO NOT charge "handling" fees! Anyone who gets a gasket gets it UPS and UPS minimum residential charge whether its an 8oz gasket or up to 5lb. package it costs $8 bucks!! I dont take advantage of people and Im NOT trying to get rich, just make an honest living with the BEST whitewater products money can buy! I am human and make mistakes but admit when I do and always try to make it right.
So...give me a chance to make it right and please rest assured we are here to help and will ALWAYS do out best!
Thanks for a great past 3 seasons!
RecreTec Mfg. Inc.
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