I have eight or so years as a stream/ocean kayaker. I recently decided to get into whitewater river excursions, multiple day type trips. I did my research, one boat really stood out as be a great boat for this function: Dragossi Mafia. According to the company, good beginner boat.
So I ordered it May 29th from OutdoorPlay. Ten days later I get the boat, everythings seems fine except a hatch clasp is broken. So I set the boat in the spare room and climb inside. The tensioner straps are like nothing I have seen, or several other whitewater boaters I talked to. Very uncomfortable boat. OK, I figure it is just me. I will get help and figure this out so the boat will be comfortable. I signed up for a school, Pisgah Whitewater, July 1-2 in Hendersonville NC 650 miles away from Jackson MS.
Work is nonstop, plus I am taking a week off for this kayak/motorcycle trip so I am humping getting everything at work done before I go. I planned on spending a week around Deals Gap riding bikes with friends. So never figured out the strap issue, emailed the company and they don't have an operations guide, so boat never hit water.
I show up at the school, the instructor and I spend 10 minutes trying to figure out the strap setup. Finally I disconnected the rear back brace, it would not stay set to one position but kept moving forward. We get me in the water doing roll drills and this boat is all over the place, wouldn't stay stable in standing water. On top of this, the instructor points out the boat has an enormous "oil can".
Finally the instructor tells me we need to cancel the day, it is dangerous for me to get on the creek with this boat. The next day, they bring me a Pyrana Burn to use. Night and Day difference. Stable! Comfortable! Easy to adjust! Zoomed through the course. Gave me credit for another class day, but booked for the next day Monday ... so ... I have to re-schedule another month.
Ten hour drive through rush hour Atlanta, $500 for the school, and $500 more on lodging/food/gas ... for a day of kayak training. Screwed.
Here's where it get's bizarre. I call Outdoorplay. They don't do returns. Read the policy. No returns on sale items, $1400 retail on the boat, I paid $1200. And no returns over 30 days, I called them July 6th when I had access to a phone. Deals Gap NC doesn't have cell access and I was staying at a camping lodge ... so no phone there. Even though I got the boat June 9th, OutdoorPlay states they go by order date, May 29th. But it doesn't matter, I got a sale item .... NO RETURNS! Doesn't matter about the damaged boat, NO RETURNS!
So my question: Do I try to ditch the boat on Ebay and get a Burn? I will take a huge hit, if I got $500 for this boat I would be shocked. I wouldn't try to sell this boat without detailing the problems the boat has. Damaged and one hell've uncomfortable boat.
Or is there a way to pressure Outdoor Play to make this good?
Any advice would be appreciated ...