Originally Posted by serendipiti
You've admitted you made a $1200 purchase without reading the return policy; you took a course where it sounds like you had an agreement with the instructor that you'd provide a boat; you didn't know anything about the boat (buying a boat online that you've never seen/sat in isn't a good idea, as you now know). Your expectation of what was going to happen far exceeded the reality, and that sucks, but seriously, at this point you might just want to chalk it up to experience and move on.
I have an order into OutdoorPlay now; never ordered from them before, but several folks I know have placed orders with them and they are very happy with their experiences - great prices, great customer service.
Dude ... frankly, you sound like you work at Outdoorplay ... so I'm not going to get into the internet arguement with you.
but to everyone else .... move on with $1500 of your money dropped? to the "100% Satisfaction Guaranteed" Kayak Shop .... "Our Guarantee:
We want you to be happy with the products you buy from Outdoorplay and the service you receive. If you are not completely satisfied with any product you buy from us, you are welcome to return it or exchange it via our returns and exchange policy."
ships you a damaged boat ... with a damaged skirt bag ... and then tells you ... "oh, should have read the return policy ... it wasn't really 100% ... just for some of our customers ... just ones who purchase at full retail ... and then they need to use it, find the problem, and call us within two weeks." "Otherwise you're screwed buddy."
emailed Corran ... sent him some pics of the boat ... seems like a nice person. hopefully he can help.
I couldn't download the pics to this site ... I will post them up to webshots and link them later ...