This is getting beaten a bit, but my .02. Your issue should have first been handled by the retailer where you purchased the suit. Level 6 needs to manage their products and take more care in who is allowed to be a retailer. If a retailer sells a 2nd as a 1st then that is grounds for them losing their brand altogether.
Originally Posted by swiftwater15
But just for the Buzzard's information, the suit wasn't a second, a blem or anything else. I paid $439 for it. It had all the tags, and none of them said anything about "second." Next Adventure has sold some seconds, but they put them in the room with the used gear.
Interestingly, I bought this suit to replace a Kokatat Tropos that I bought used from Alaska Kayak School. That suit had a minor bootie leak when I got it. I called Kokatat, and they said to send it in, and that they'd fix that leak, pressure test it, and fix any other leaks it had as well. They didn't ask for a receipt, or ask how much I paid for it. They just knew it was one of theirs, and stood behind their product.
My experience with Kokatat is they take care of their customers, no receipt or price disclosure. If you have leaks, they fix them, but on used garmets it is for a cost. You said you bought a used kokatat suit with a leak in the bootie, a high wear place that probably was from wear. So in the interest of full disclosure and keeping a company's warranty reputation clear, did you pay for the repair?
Also, if that suit wasn't a 2nd and you paid $439, how much are their 2nds? That just sounds fishy to me. If I saw a brand new kokatat gore-tex drysuit for 1/2 price, I'd ask a few more questions before shelling out the cash.
I also agree with the buzz on this one, a second is a cosmetic blem, not a leaky drysuit. Nobody sells brand new 2nd boats that are cracked, that you can get from the buzz classifieds and you are on your own. You don't buy a 2nd helmet or pfd that can't stand up to its original purpose. Level 6 needs to keep their leaky 2nds for their team paddlers and family/friends. Your reputation is on the line when you send it out to be sold at a retailer's discretion.
Kokatat is made in the USA and they do all their repairs in house and as everyone here knows their customer service is top notch. IR (great customer service btw), NRS, and Palm are made in Asia (I'm pretty sure Level 6 is the same and that would make sense why they are just paying the bill from the repair shop Rainy Pass instead of repairing it themselves).