C-DUB - how did the shipping work out with the replacement boat? Did the store you bought it from eat the cost or did Jackson Kayak, or you?
I'm curious, cause I ended up paying shipping both ways on a paddle I returned directly to the manufacturer. Downside was that return shipping (from Canada) was 4x as much as the original shipping. I checked it out and both FedEx and UPS shipping for some dumb reason costs almost 4x as much from Canada to the US versus US to Canada. So I end up spending $100 (almost 1/3 the cost of the paddle new) just to have the manufacturer fix a problem caused by their manufacturing process.
The company was cool about fixing the paddle - but in regards to shipping, they stated had a store returned it - the store would have paid for the shipping both ways.
Unfortunately, I bought it from out of state (no CO dealers) and figured I'd save time and be "green" by returning it directly to the manufacturer, saving at least one leg of shipping.
Lesson Learned: I like the manufacturer's paddles enough (innovation/design) to keep buying them, but I won't buy another unless I can do it through a local shop. That way the shop can deal w/ the warranty expenses.