Hello everyone, fist let me start off by telling you I've been wearing buying chacos for over 10 years. I'm a river guide on multi day trips.
To Ryan, I was aware that some operations were moved to China prior to the buy out. I honestly don't care where the sandals are made, I just need them to work, and since about 2005-2006, they have had issues. I buy the z1 with sticky rubber, used to be 5.10.
In the summer of 2006 I went through 3 pairs of chacos, I normally get 2 years out of a pair. The issue, and if you've been at chaco for a few years you know about the issue, was with the glue used on the soles. On all three pairs the glue came off and the sole was detached.
I called into Chaco and they were awesome, they sent me a loaner pair while they fixed mine. Fast forward to 2009, I saw another wide range issue that year with over 20 pairs, the issues was chaco started using a cheaper strap, the strap that connects the back of the sandals to the footbed. That strap would wear and break in a matter of weeks.
My biggest issue was this: I called chaco, told them I had seen many other pairs with this same issue, that I had older pairs and could tell they had used a lesser strap, this pair was only 2 months old, and asked them to repair then, as they had done in the past for free, as it was a design problem.
I was informed I could send them in and have each sandal fixed for $40 each, $80 total. Now I will say I'm lucky as I buy them at pro deal for $40 or so a pair. This Ryan is why I have a bad taste in my mouth, they didn't offer me a loaner pair or any break on pricing, I know this was a known problem with chaco that year and yet nothing was done, why would I pay to have them fixed if they were going to place the same inferior strap in the same place?
That's been my issues with chaco since the buy out, I'm not going to sit here and tell you I don't buy crap from China, we all do. I just need a sandal that works. And I hate to say it but if you really run rivers all season long, chacos won't hold up the way they used too.