I shop at both locations and have had great experiences at both. I was pleasantly surprised to find some unusual items (Clifton Adhesive Accellerator, NRS Drying Rack) locally. I appreciated them switching the Hypalon fabric in a repair kit to my colors, special ordering more for back-up and calling me when it arrived.
I also stopped in the Glenwood store asking for a specific IK paddle. The salesperson was familiar with the paddle I requested and showed me an in-stock paddle that has become my new favorite (Werner Tybee).
Just needed to make sure the positives outweigh the negatives ten to one.