Our group has used them three times now. The first two were just shuttles, but last year we used them for the full Monty. They were GREAT! Paul and Melanie went out of their way for us. Literally. We do a booze-intensive gourmet trip. Many of our requests were unavailable locally. Paul went to CO to get a bunch of it, and they ordered the rest from out of state. We had everything we wanted, except for enough ice. We had plenty for the food, but we are heavy ice users, and I think they didn't grasp what I meant by that.
Their equipment is fantastic, replaced every year. Their camp stoves were great and provided plenty of room to cook, and the river tables are a good height. Everything is in its place and labeled. Even the food items are all labeled and there are menus and lists in each dry box. I can't stress enough what a pleasure it was to work with them. They were setting up our boats as the plane landed. We strolled down to a cooler of beer and watched them finish. One box was missing, but they got on the phone and had it rushed out to us. We had plenty of everything food and equipment wise. The river wing was a nice touch. Be sure to get one or two of those.
Take out was great. We pulled up to swayzeys and were greater by Paul and his companion with a cooler full of ice-cold beer and soda. That was a nice touch. We grabbed our gear, tossed back a couple frosties while telling him about our harrowing experience at 35k cfs, and we set off.
Unfortunately there's only 4 of us going this year, and we don't need an outfitter, but if we ever do, we will use Melanie and Paul without a doubt.
Use them, and be sure to tell them what you want. They'll make it happen without much work on your part. Enjoy! We're going to miss your group by two weeks. We wanted a late trip this year. Be sure to bring mosquito protection. Last year they were unreal!