DO NOT HIRE THIS COMPANY.
Originally Posted by ENDOMADNESS
River Runners is extremely professional. the 102 mph is one of their drivers who they have little control over (unless its repeated offenses). They are still the go to company for sure.
We gave this company a go this past May and due to the dishonest nature of this situation that i'm about to apprise you of, the way the owners handled it and the lack of professionalism we and all of our rafting buddies have agreed it is not worth the headache and will be shuttling our own cars as we always have done in the past. Upon returning to our car after being on the river for 6 days I found that my car was left unlocked. When I got in my car I noticed that my brand new pair of Oakley sunglasses were removed from the case in my center console but the case was left there. This was very disappointing as I just purchased these days before the trip and bought a separate cheap pair so I didn't need to take these new ones on the river. I immediately contacted River Runners Transport and informed them of what has happened. The owner Melanie said she would look into this and get back to me. Three weeks went by with no call back. When I called them back to follow up Melanie said she would take care of it and to email her a receipt of the sunglasses, and my address. Melanie told me that she would call me back the same day. I sent the requested information to them and again did not receive a call back. When I called them the following day she put her husband Ed on the phone who had not been involved until now and he proceeded to tell me their driver is straight as an arrow and that there is no possible way they could have made a mistake or stolen my sunglasses. With profanity and disrespect Ed told me sorry not our fault and told me to go ahead and call the police. This is where is gets interesting. My fiancé got on the phone with Ed at that time and their lengthly conversation, of which we recorded, resulted in him agreeing to refund the $100 for our trip charge for our vehicle which was only after my fiancé had to beg Ed to make things right. He asked my fiancé for our address again and said he would send the check. We thought that we'd take the loss and things were said and done but no, the next day we received the following email from them: __________________________________________________ _____________ Melanie Morrison <email@example.com> Jun 17 (6 days ago) to me Anthony: Our attorney has advised us that we should send an email with the following statement and we ask that you send a confirming email stating you accept this settlement: Per our conversation on Thursday, June 16, 2016, River Runners’ Transport will reimburse Anthony Morici $100 for the fee paid to shuttle one vehicle between Deer Lodge and Split Mt between 5/7/16 and 5/12/16. Anthony agrees to a full settlement and releases and discharges River Runners’ Transport, their agents and employees, for claims involving a pair of Oakley sunglasses. Anthony also agrees that he, other his designees, will not write negative posts about River Runners’ Transport, their employees, officers, or agents, online, including, but not limited to, forums, chat rooms, or on social media. The check #17052 is payable to Anthony Morici, at our address which we've blocked out for this review. __________________________________________________ _____________
After receiving this email we called them to let them know this was not the aggreement we had made in a previously recorded conversation. Melanie, again, was not professional or honest and again with foul language would not send the check they agreed to send unless we signed this email and returned it to them. Conclusion: We decided to decline their $100 bribe to not write reviews about River Runners Transport because we feel it is far more important that this does not happen to anyone else. Shuttling your cars is an easy task, save the headache all. Sincerely, -River Rafting Lovers