I'm trying to help him with customer service. I've worked in customer service and I know what it takes to make customers happy. More often than not, it means going out of your way. Therefore I'm going out of my way to try and be a voice for a friend who needs help in that aspect of his business.
When there are specific issues with customer service with Woody paddles here ont he Buzz, I try to pass the info on to Wayne.
I hope that some day, he can get the business to the point where he is making a profit. Then, he will be able to hire an adminitrative person who can take orders and handle customer service for him. The problem is getting "into the black."
Plus, I really do believe in the quality of the product. This weekend, I took a stupid swim on the Upper Blue. My paddle got pinned on a tree and was hit by a number of rafts. The way it was pinned, I am certain an ordinary paddle would have come out with a snapped shaft. Once we got mine out of there, it was undamaged.
"Believe me, my young friend, (said the water rat somlemnly), there is nothing - absolutely nothing - half so much worth doing as simply messing about in boats. Simply messing...." -The Wind in the Willows