Originally Posted by EJ
We had Mega-Rockers that were molded incorrectly (undercooked in the oven) and that has now been fixed. Punk Rockers and Rockers were done right except for a couple. We have had only 30 broken boats in the first three seasons out of 8,000 boats. If you want a boat that is bomber, we are building them. for those few unlucky people who got an undercooked Mega-Rocker, I appologize and we have sent them a new one already, cool!
I'm new to the sport, very new! I've only been out and tried to drown myself in the river twice so far, but I think this post is pretty incredible. My past two jobs have both been projects where I work in a public relations/customer facing/general bitching post position and only wish our project manager or business owner stood behind, and more importantly, stood up for our product this way. You won't find many occasions where someone in Mr. Jackson’s position would even admit there was a problem internally, much less to the public and his customer base! Granted it can be easier for smaller companies to stay close to their customers, but it's still really cool to see. I’m guessing you won’t find many board members or CEO’s from other companies on here, trolling Mountain Buzz with the likes of you sorry suckers.
Like I said I'm really new so I don't know jack from shit when it comes to kayak quality or performance yet, but seeing this would make me take a serious look at using his product.
Actually, I set in a Jackson that a friend had rented a couple weeks back. It was really comfortable...
Important Disclaimer - I'm currently a sponsored kayaker.
I kayak for SchittyBoat Hand-Me-Down Kayaks, where the team motto is "Does it float? Okay then quit your bitchin!!"
My wife is currently the CFO for SchittyBoat...