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Old 04-18-2012   #1
Oslo's Avatar
Niwot, Colorado
Paddling Since: 1993
Join Date: Feb 2009
Posts: 54
Superior Customer Service

So I ordered an NRS camp table during their sale last week. In the special instructions section I wrote "please draw a unicorn rafting." Not only did they draw a unicorn rafting, but it's a 5' drawing of a unicorn rafting on a rainbow.

That...is customer service.
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Old 04-18-2012   #2
lmyers's Avatar
Buena Vista, Colorado
Paddling Since: 2005
Join Date: Jun 2008
Posts: 3,509
That's pretty awesome. Must of taken a few minutes to do that...

"So, as great as it is to discuss rafting regulations on every single thread, anyone got a visual?" - jmack
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Old 04-18-2012   #3
Carbondale, Colorado
Paddling Since: 2007
Join Date: Mar 2007
Posts: 261
that is stellar customer service. You should frame it, that's a magical unicorn!
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Old 04-18-2012   #4
Avatard's Avatar
portland, Oregon
Paddling Since: 1991
Join Date: Apr 2011
Posts: 2,162
I'm gonna ask if they can carefully pack my gear with nrs drytops instead of using packing peanuts
Hey, if you want me to take a dump in a box and mark it "guaranteed", I will. I got spare time.
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Old 04-18-2012   #5
Oslo's Avatar
Niwot, Colorado
Paddling Since: 1993
Join Date: Feb 2009
Posts: 54
It's going to have a place of honor hanging in the garage near my rafting gear.
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Old 04-18-2012   #6
yesimapirate's Avatar
Denver-ish, Colorado
Paddling Since: 1999
Join Date: Oct 2010
Posts: 459
Originally Posted by Oslo View Post
It's going to have a place of honor hanging in the garage near my rafting gear.
Give it a year of honor. Then have it be the center piece to your hooligan race contraption for FIBARK next year!
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Old 04-18-2012   #7
Missoula, Montana
Join Date: Mar 2012
Posts: 9
Given the title of the thread I would like to say that Biz at watershed just provided me with amazing customer service. She didn't draw me a unicorn but did get me all brand new bags.
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Old 04-18-2012   #8
JDHOG72's Avatar
Wolcott, Colorado
Paddling Since: 2006
Join Date: Jul 2007
Posts: 432
Very cool to hear about great customer service....now if we could only get NRS to run the airlines and the government.
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Old 04-18-2012   #9
Dipshit with the most.
carvedog's Avatar
Bellevue, Idaho
Paddling Since: 1991
Join Date: May 2005
Posts: 2,181
most awesome.
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Old 04-18-2012   #10
Columbus, Indiana
Join Date: Aug 2011
Posts: 135
hahaha, I bet their customer service/packing guys were cracking up.

You can tell that's a good place to work.

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